Privacy Policy for HomeServeAgent
Effective date: October 24, 2025
Contact: privacy@homeserveagent.com
Introduction
HomeserveAgent (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use and share it, your rights, and how to contact us. By using or visiting HomeserveAgent.com you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect two types of information: Personal Information (identifies you) and Non-Personal / Technical Information (does not identify you directly).
A. Personal Information (May Include):
- Name
- Email address
- Phone number
- Postal address
- Payment details (when you make a purchase or book a service via our site — processed by third-party payment providers)
- Service preferences, job details, or other information you voluntarily provide in forms, messages, or during transactions
- Reviews, testimonials, or other content you submit
B. Non-Personal / Technical Information:
- IP address and approximate location
- Browser type and version
- Device and operating system details
- Pages visited, referring/exit pages, and timestamps
- Analytics data and aggregated usage statistics
- Cookies, pixels, and similar tracking technologies
How We Collect Information
We collect information when you:
- Register an account or create a profile
- Fill out forms (contact, quote, booking, newsletter signup)
- Post reviews or comments
- Complete transactions or request services
- Communicate with us (email, phone, chat)
- Visit or interact with our website (cookies and analytics)
- Connect via third-party services (social login)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and personalize our services and website
- Process bookings, payments, and service requests
- Communicate with you (confirmations, support, updates, marketing where permitted)
- Improve the website, products, and services through analytics and testing
- Detect, prevent, and respond to fraud, abuse, or security incidents
- Comply with legal obligations and enforce our terms and policies
- Serve relevant advertising (where permitted) and measure campaign performance
Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to operate and improve the site, remember preferences, and provide targeted content and advertising. You can control cookie settings through your browser or by using cookie preference tools on our site, but disabling certain cookies may affect site functionality.
Third-Party Services & Integrations
We may use third-party service providers for:
- Payment processing (e.g., Stripe, PayPal)
- Hosting and infrastructure (e.g., cloud providers)
- Analytics and performance (e.g., Google Analytics)
- Advertising and marketing platforms
- Email delivery and CRM services
- Customer support and live chat tools
These providers may collect or process user data on our behalf. We require vendors to maintain appropriate security and confidentiality standards, but we are not responsible for their independent privacy practices. Review their privacy policies for more details.
Advertising & Affiliate Links
We may display advertisements and include affiliate links. Advertisers or ad networks may use cookies and other tracking technologies to collect information about your activity to provide personalized ads. We disclose affiliate relationships and require third parties to comply with applicable laws and our advertising policies. See our Advertising Policy for details.
Data Sharing & Disclosure
We may share your information in the following circumstances:
- With service providers and vendors that perform services on our behalf
- To complete transactions (e.g., payment processors)
- With partners for co-branded services or promotions, with notice and consent where required
- To comply with legal obligations, subpoenas, or law enforcement requests
- To protect the rights, property, or safety of HomeserveAgent.com, our users, or the public
- In connection with a merger, acquisition, or sale of assets (we will notify affected users as required by law)
We will not sell your personal information except as disclosed and permitted by applicable law and our notices.
International Transfers
If you are located outside the country where our servers or service providers operate, your information may be transferred to, stored, and processed in other jurisdictions. We will take steps required by law to protect personal data during international transfers.
Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission or storage method is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access beyond our reasonable control.
Data Retention
We retain personal data only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill business purposes outlined in this policy
Retention periods vary by data type and purpose. If you request deletion, we will remove your account and personal data unless we must retain certain information for legal or legitimate business reasons.
Your Rights & Choices
Depending on your jurisdiction and applicable law, you may have rights including:
- Access to a copy of your personal data
- Correction or update of inaccurate or incomplete data
- Deletion or restriction of processing of your personal data
- Portability — receive your data in a usable format
- Object to processing or withdraw consent where processing is based on consent
- Opt out of marketing communications (follow unsubscribe instructions in our emails)
- For California residents: additional rights under the CCPA/CPRA (e.g., right to know, delete, and opt out of sale of personal information)
- For EU residents: rights under the GDPR, and the right to lodge a complaint with a supervisory authority
To exercise your rights, contact us at privacy@homeserveagent.com. We may request verification information before fulfilling requests. We will respond in accordance with applicable law.
Children’s Privacy
Our services are not intended for children under 13 (or a higher age where required). We do not knowingly collect personal information from children. If you believe we have collected a child’s data, please contact us and we will take steps to delete it.
Links to Other Sites
Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Effective date” and, where required, notify users (e.g., via email or site notice). Your continued use of the site after changes indicates acceptance of the updated policy.
How to Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
privacy@homeserveagent.com (replace with your official privacy contact)
HomeServeAgent